E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. Universal Tourism & Travels offers e-tickets when they are available. Bring government issued photo identification (such as a driver’s license or passport) to the airport. E-ticketed passengers must have a printed boarding pass in order to proceed directly through security for check in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the ticket counter prior to going through security checkpoints.

Please contact our Customer Service team at +8809678600555 or +8801958493210. Please note that airlines charge a change fee per ticket, plus any difference in fare, depending on the flights you choose

Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call our exchange department for details. +8809678600555 or +8801958493210

All reservations must be made in the EXACT name of the person traveling - no nicknames. For international travel the name on the reservation must be EXACTLY as it appears on the traveler's passport

1. Roundtrip means you will fly from one location to another, and then back to the first location.

2. One way means you will fly from one location to another, and will not return to the first location.

If there is anything that is not covered within these FAQs our professional consultants are always here to help you.

If you need to speak with a travel consultant call us 24 hours a day seven days a week at +8809678600555 or +8801958493210

Airline regulations prohibit holding reservations. Our discounted low fares require immediate purchase.

Simply enter the desired departure and arrival information in the form. Our booking engine performs a comprehensive search of the fares in our database and displays all flight options, beginning with the lowest-priced flight. For a more comprehensive search, use the Advanced Search options to find nearby alternate airports or to select preferred airlines. When your options are displayed, choose a flight that matches your needs and click the "Select Flight" button. The booking engine will display all of the details regarding your chosen flight. You need only complete a short information form to complete your booking.

Yes. You can add a guest to the same hotel room by calling our customer service desk at +8809678600555 or +8801958493210. Please note there may be a charge for additional guests.

If you need to book an additional room for the guest you may do so online as a new reservation.

Many pre-paid hotels are non refundable and cannot be cancelled or changed. There is a cancellation fee of $20 USD charged by Universal Tourism & Travels. You may also be subject to penalties and fees from the hotel. Universal Tourism & Travels advises you to verify all hotel rules on your pre-paid reservation.

If you have reserved an Exclusive (pre-paid) hotel reservation, your credit card will be charged at the time of booking and includes most taxes and fees. Any additional costs such as meals, laundry, telephone and parking and resort fee’s are not included in your reservation rate.

For non Exclusive rates payment is made at the time of check-out. Some hotels require a one night deposit charged at the time of booking. Local and state taxes, fees and any additional costs incurred by you are not included in the quoted rate unless stated.

Changes to dates, reduction in rooms, guests name or any other amendments are subject to fees based on the hotel’s policy. Not all hotels allow changes; Universal Tourism & Travels may impose a service fee to complete your request.

he information provided on the site is true and reliable to the best of our knowledge. Moreover various Tourism Boards have been helpful in getting us the required information and we at Universal Tourism & Travels Limited are very thankful to them for their cooperation. Therefore we feel that the information given on the site is very authentic.

Currently, bus companies only accept printed tickets; you need to carry the ticket with you during the bus ride.

Safety of the buying process is something we take very seriously; the merchants we work with for the processing of payments are experienced and known for their high security standards.

Yes, you can cancel your ticket (except for the non-refundable tickets) up to 48 hours before the departure time stated on the purchased ticket, for refund we charge a service fee different per bus companies.

When a reservation is cancelled the same day it was booked, funds for the Airline portion are not collected. Any pending charges you may have seen would have been a "pending hold" for verification. These funds will return to your available credit and will not reflect as a refund. This process normally takes from 3-7 business days, depending on your banking institutions procedures.

Please note: Some Prepaid credit card companies will hold pending authorizations for up to 30 days.

If the airline rules allow for cancellation the day after booking, funds for the Airline portion will be refunded within 7 - 14 business days. It will depend upon the Airline(s) and your banking institutions policies. At times the refund will post before the charge is processed or may not appear on your current statement. Please contact your bank to verify the refund was received.

Any refunds requested after 48-hours of purchase are based solely upon the Airline(s) rules. If approved, the refund will generally take 1 - 2 billing statement cycles. In some exceptional cases refunds may take longer than originally anticipated. An email update will be sent to you advising of any delay.